Terms of service

OVERVIEW

Welcome to PawsChills! The terms “we”, “us” and “our” refer to PawsChills. PawsChills operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). PawsChills is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own or manage.

To use the Services, including browsing our online store or purchasing products, you may be asked to provide certain information, such as your email address, billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the legal right to provide it.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make every effort to provide accurate descriptions of our products and services. However, colors or appearances may differ slightly due to device settings, screen configurations, or lighting conditions.

We do not guarantee that the quality or appearance of products will meet your expectations or perfectly match what is shown in our store. All descriptions are subject to change at any time without notice, and we reserve the right to discontinue products or limit sales to specific regions or customers.

That said, we always strive to describe our products as accurately as possible and are committed to supporting our customers if any issues arise.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. PawsChills reserves the right to accept or decline any order at its sole discretion. Orders are not final until we confirm acceptance and payment has been successfully processed.

Please review your order carefully before submission, as cancellations or changes may not be possible once confirmed. If we are unable to accept, change, or must cancel your order, we will notify you using the contact details provided.

Your purchases are subject to our Refund Policy. You represent that your purchases are for personal or household use and not for resale or export.

SECTION 4 - PRICES AND BILLING

Prices, promotions, and discounts may change without notice. The price charged is the one in effect at the time you place your order and will be reflected in your order confirmation email. Unless otherwise stated, prices do not include taxes, shipping, handling, or import duties.

You agree to provide accurate and current payment details and authorize us to charge all amounts due. You represent and warrant that you are authorized to use the payment method provided.

SECTION 5 - SHIPPING AND DELIVERY

We aim to process and ship your orders promptly. However, we are not responsible for delays caused by carriers, customs, or circumstances beyond our reasonable control (e.g., natural disasters or unforeseen disruptions). Delivery times are estimates and not guaranteed.

Title and risk of loss pass to you once the products are transferred to the carrier. That said, we will always assist you in resolving delivery issues with the carrier to the best of our ability.

SECTION 6 - INTELLECTUAL PROPERTY

All trademarks, logos, text, graphics, images, videos, audio, and designs in the Services are owned by PawsChills, Shopify, or their licensors. They are protected by intellectual property laws. You may only use them for personal, non-commercial purposes. Unauthorized use is strictly prohibited.

SECTION 7 - OPTIONAL TOOLS

You may be provided access to third-party tools. These are offered “as is” and “as available,” without warranties. Your use of such tools is at your own discretion and risk.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites. Accessing these websites is at your own risk, and we are not responsible for their content, policies, or any damages resulting from their use.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

PawsChills is powered by Shopify, but all purchases are made directly with PawsChills. Shopify is not responsible for any transactions or issues between you and PawsChills.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy. Please review them carefully.

SECTION 11 - FEEDBACK

If you submit reviews, feedback, or suggestions, you grant us a worldwide, royalty-free license to use them for commercial or non-commercial purposes.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Information on the Services may contain errors or omissions. We reserve the right to correct such errors, update information, or cancel orders if necessary.

SECTION 13 - PROHIBITED USES

You may only use the Services for lawful purposes. Prohibited activities include but are not limited to: fraud, harassment, spam, hacking, spreading malware, or violating intellectual property rights.

SECTION 14 - TERMINATION

We may suspend or terminate your access to the Services at any time if you violate these Terms. Certain provisions, such as Intellectual Property, Limitation of Liability, and Indemnification, will survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available”, without warranties of any kind, unless expressly stated by PawsChills.

SECTION 16 - LIMITATION OF LIABILITY

To the maximum extent permitted by law, PawsChills and its affiliates will not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services or products.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless PawsChills, Shopify, and their affiliates from claims or damages resulting from your use of the Services or your violation of these Terms.

SECTION 18 - SEVERABILITY

If any provision is found unenforceable, the remainder will continue in full force and effect.

SECTION 19 - ENTIRE AGREEMENT

These Terms, along with any referenced policies, constitute the entire agreement between you and us, superseding prior agreements.

SECTION 20 - ASSIGNMENT

You may not assign your rights or obligations under these Terms without our prior written consent.

SECTION 21 - GOVERNING LAW

These Terms are governed by the applicable laws of the jurisdiction where PawsChills is registered and operates. By using the Services, you consent to the jurisdiction of those courts.

SECTION 22 - HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 23 - CHANGES TO TERMS

We may update these Terms at any time. Updates will be posted on this page, and material changes will be communicated as required by law. Your continued use of the Services constitutes acceptance of such changes.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service can be sent to: